Privacy Policy

Blackline Autos is a UAE-based automotive parts business operated from Sajaa Industrial Area, Sharjah, United Arab Emirates. This Privacy Policy explains how Blackline Autos collects, uses, stores and protects personal information when customers browse the website, create an account, place an order, request support, or otherwise use our services.

1. Information we collect

• Name, email address, phone number and other contact information.
• Billing and shipping information required to process an order.
• Vehicle information, including make, model, year, engine, trim, VIN or chassis information when provided for fitment assistance.
• Order details, product information, payment status, returns, refunds and customer-service communications.
• Account information where an online account is created.
• Technical information such as IP address, browser type, device information, pages visited and website interaction data.
• Cookie and similar technology information used to operate and improve the website.

2. How we use information

• Process and fulfil orders and deliveries.
• Confirm vehicle and part compatibility where customers provide vehicle information or VIN/chassis details.
• Process payments, returns, refunds and order-related requests.
• Provide customer support and respond to enquiries.
• Send transactional messages relating to orders, delivery, account activity or requested services.
• Prevent fraud, misuse, unauthorized transactions and security incidents.
• Improve website performance, product information and customer experience.
• Meet applicable legal, regulatory and record-keeping requirements.

3. Sharing information

Blackline Autos may share information only where reasonably necessary to operate the business, including with payment providers, shipping and logistics providers, technology providers, hosting services, fraud-prevention services and authorities where required by law. Personal information is not sold or rented for unrelated third-party marketing.

4. Payment information

Payment details may be processed by the payment provider used during checkout. Blackline Autos does not intend to retain complete payment-card details except where securely handled through an authorized payment service or where required for lawful transaction records.

5. Cookies

Cookies and similar technologies may be used to keep the website functional, remember preferences, understand website usage, maintain sessions and improve performance. Cookie controls may vary by browser and website configuration.

6. Data security

Blackline Autos uses reasonable technical and organizational measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

7. Data retention

Information is retained only for as long as reasonably necessary for order fulfilment, customer support, business records, legal obligations, dispute resolution and legitimate business purposes.

8. Customer rights

Customers may request access to, correction of, or deletion of personal information where applicable. Requests should be submitted through the official Blackline Autos support or contact channel.

9. Policy changes

Blackline Autos may update this Privacy Policy from time to time. The updated version will be published on the website with a revised effective date where appropriate.

Privacy enquiries: sales@blacklineautos.com