Blackline

Help centre

Quick answers for buying automotive parts, checking fitment, orders, shipping, returns and payments.

Popular topics

Buying auto parts

Search by part name, part number, vehicle, brand or category. Before ordering, review the product condition, part number, compatibility information, photographs, price, shipping details and return terms.

Finding the right part

For the most accurate fitment check, provide your vehicle make, model, year, engine and VIN/chassis number where available. If you are unsure, contact a Blackline Autos parts specialist before placing the order.

Orders

After placing an order, keep your order confirmation and monitor shipping and tracking information. For changes or cancellation, contact support as soon as possible, because requests may not be possible after processing or dispatch.

Shipping

Orders may be shipped through UPS Express with tracking. Current website information provides estimated delivery times for selected destinations; customs and carrier delays may affect delivery.

Returns

Eligible returns are generally accepted within 14 days of the original shipment date when the item meets the applicable condition requirements. Review the Returns & Refunds Policy before sending an item back.

Payments

Payment options are displayed at checkout. If payment fails or a refund is delayed, contact Blackline Autos with the order number and relevant payment and order information.

Policies & terms

What you agree to when you buy, and what we commit to in return.

Privacy Policy

How we collect, use and protect your data

Terms & Conditions

The terms you agree to when you buy

Shipping & Delivery Policy

Carriers, delivery estimates and duties

Returns & Refunds Policy

14-day returns, eligibility and refunds

Payment Policy

Accepted methods and how payment is taken

Warranty Policy

What cover applies, and how to claim

Fitment & Compatibility Policy

Confirming a part fits before you order

Product Condition & Quality Policy

New, OEM, used, aftermarket or refurbished

Customer Protection & Purchase Assurance

How your purchase is protected

Prohibited Products & Activities

What the site may not be used for

Frequently Asked Questions

The questions customers ask most, answered in one place

Still need help?

Send us the part number or your VIN and a parts specialist will confirm what fits before you order.

info@blacklineautos.com

+971 58 844 3114