Returns & Refunds Policy

Blackline Autos accepts eligible returns according to the product listing and the terms below. Product-specific return terms shown on the product page take priority where they provide additional requirements.

1. Return window

Eligible items may be returned within 14 days of the original shipment date, provided they are in the same condition as when supplied and meet the applicable return requirements.

2. Return eligibility

• The item is unused or remains in the condition required by the product-specific return terms.
• The item is returned within the applicable return period.
• The customer provides the order number and reason for return.
• The item is not damaged, modified or altered after delivery.
• All required components, accessories and packaging are included where applicable.

3. Return shipping

The customer is responsible for return shipping charges unless the return is due to a verified Blackline Autos error, such as the wrong item being supplied or an item arriving damaged where Blackline Autos accepts responsibility. Original shipping and handling charges are non-refundable unless otherwise required by law or expressly approved.

4. Sale and clearance items

Sale, clearance or specially marked final-sale items may not be eligible for return. Where an item is excluded, this is stated on the product listing, so the listing should be reviewed before purchase. If it is not clear whether an item can be returned, ask us before ordering.

5. Damaged or incorrect items

If an item arrives damaged or is materially different from the item ordered, contact Blackline Autos promptly. Provide the order number, photographs of the item, packaging and shipping label, and a description of the issue.

6. Return process

1. Contact Blackline Autos with the order number and reason for the return.
2. Wait for return instructions or authorization where required.
3. Package the item securely and include the requested order information.
4. Ship the item using the approved return method.
5. Blackline Autos will inspect the returned item where applicable.
6. If the return is approved, the refund or store credit will be processed according to the applicable terms.

7. Refunds

Approved refunds will normally be issued to the original payment method unless store credit or another method is expressly agreed. Once a refund has been issued, the time it takes to appear depends on the payment provider and your bank rather than on Blackline Autos. Contact us with your order number if a refund has not reached you and you would like it traced.